Effective Date: 01/11/2024
Chameleon Hypnosis (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information such as:
- Full name, contact details (phone, email, address)
- Date of birth
- Relevant health and medical history
- Emergency contact details
- Notes from therapy sessions
- Payment or billing information
We collect this information through:
- Online forms
- Email, phone calls, and in-person conversations
- Session notes during treatment
2. Why We Collect Your Information
We collect and use your information to:
- Deliver hypnotherapy, psychotherapy, and counselling services
- Manage appointments and communications
- Maintain clinical records
- Process payments
- Meet legal and ethical obligations
- Improve our services
3. How We Store and Protect Your Information
Your personal information is stored securely:
- In encrypted digital systems
- In locked physical filing systems (if applicable)
We take steps to protect your information from misuse, loss, and unauthorised access. Only authorised personnel have access to your records.
4. Disclosure of Information
Your information will remain confidential unless:
- Required by law (e.g., mandatory reporting or court order)
- There is a serious risk to your safety or the safety of others
- You provide consent to share with a third party (e.g., healthcare provider)
5. Access and Corrections
You have the right to request access to your personal information and request corrections if needed. To make a request, please contact us in writing.
6. Website and Third-Party Tools
When you use our website, some data may be collected via cookies and analytics tools like Google Analytics. This information helps us improve the website but does not identify you personally.
We do not sell or trade your personal data.
7. Telehealth and Online Sessions
We use secure platforms for online sessions. While we take care to protect your privacy, we cannot guarantee the security of internet communications.
8. Data Retention
We retain client records for a minimum of 7 years after your last appointment. For clients under 18, records are kept until the client turns 25, as required by Australian regulations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
10. Contact Us
If you have any questions, concerns, or complaints, please get in touch:
Rob Ellinger
Clinical Hypnotherapist
Chameleon Hypnosis
📞 Phone: +610401086125
📧 Email: rob@chameleonhypnosis.com.au
🌐 www.chameleonhypnosis.com.au